Thymely Support
If you need help with Thymely, reach out anytime. We usually reply within one business day.
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Common questions
- Does Thymely require an account? No. Your food and history stay on your iPhone, unless you share your kitchen, which uses your Apple Account and iCloud.
- Can I try it without a receipt? Yes. In the US, Spain, Greece and Cyprus, an empty kitchen offers “Try a sample receipt”: Thymely reads a made-up one, and it doesn’t count as one of your free scans.
- Which receipts can it read? Supermarket receipts from the US and many other countries. Always check the list before you save it: you can fix a name, untick something that isn’t food, or change where it’s kept. On iPhones with Apple Intelligence, the on-device model helps with lines that are hard to read.
- Why is a date different from the one on the pack? The App’s times are estimates from the USDA’s FoodKeeper data, and for some foods from the other sources shown on the food’s screen. Add the date on the pack on the food’s screen, or let Premium read it off the pack with the camera.
- The food is wrong. How do I change it? Tap the food under the name, on the receipt list, when adding food, or on the food’s screen, and choose the right one. Thymely remembers it for that receipt line next time.
- How does barcode scanning work? Tap “Scan barcode” when adding food, or the barcode button on a receipt line. Only the barcode is sent, to Open Food Facts, to find the product’s name. If it isn’t there, or there’s no signal, name it yourself; Thymely remembers what you called it.
- Where can I see what I spend? In History. It shows what your groceries cost this month, from the receipts you scan and the prices you add. Premium adds every week, month and year, what you’ve saved, what a year of waste costs and spending by shop.
- How do reminders work? You get one reminder the evening before food is due, at the time you choose in Settings. If none arrive, allow notifications for Thymely in your iPhone’s Settings → Notifications.
- How do I clear the kitchen? Tap ⋯ next to “On the clock”, or go to Settings → Reset, and choose “Delete all food”. Your history and settings stay.
- How do I delete my data? Use “Delete all data” in Thymely’s Settings. Premium stays with your Apple Account.
- How many receipts can I scan for free? 3 a calendar month. Premium has no limit.
- How do I cancel my subscription? Open your iPhone’s Settings, tap your name, then Subscriptions. If you cancel at least 24 hours before your free trial or current period ends, you won’t be charged again.
- How do I restore purchases? Tap “Restore purchases” in Settings. Purchases are verified by Apple.
Troubleshooting
- Make sure you’re on the latest version of Thymely.
- If a receipt reads badly, scan it flat, in good light, with the whole receipt in the frame. Long receipts can be scanned in parts.
- If widgets seem out of date, open the app once; they refresh from it.
- For crashes, reinstalling can help. If it persists, email us with your iOS version and device model.
Feedback
Have an idea, or did the App read a receipt wrong? Email [email protected] with details. A photo of the receipt helps.
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